I cannot say enough about eBikes USA and everyone involved with the store! Houshmand and his entire staff went above and beyond to make sure the bike I chose was everything I could possibly want. I preferred a different handle bar than the "cruiser" style it came with, and they happily changed it out for me. I wasn't sure if the tire size was going to be right for me after I had purchased it. They took an incredible amount of time helping me test drive a number of bikes and were even willing to let me exchange. Ultimately the changes they did to the bike made it absolutely perfect for me. I couldn't be happier. GREAT store with an even greater staff!!!